We do not offer cancellations of the orders once placed.
We do not offer refunds on products, however, an exchange can be done if there is a product defect. You can exchange an item purchased on www.padmashreejewels.com with the same item, however, all exchanges are subject to stock availability.
To process an exchange, please follow these simple steps:
- Kindly make a video of unpacking.
- If the product is broken, Keep all items in a package and address it to the following:
2104/05, Montreal, Shastri Nagar, Andheri West, Mumbai – 400053, Maharashtra.
- Please be sure that all items that are to be exchanged must be unworn and in their original condition with all original packaging intact.
- Email us at firstname.lastname@example.org with images of the products with packaging for us to process return pick-up.
Please note the following important processes, once you have initiated a return pick-up:
- Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you within 7-10 business days (Not including Sunday).
- A pickup will be done once (which includes 3 attempts by the delivery partner). In case the pickup is canceled by the customer, an additional charge will be levied for initiating pick up again.
- Once the item is received by us, we will ship the exchanged item within 3-5 business days.
- Please allow at least 15-20 business days for the entire return process to be completed.